Special Analysis

  • Shining a Light on Eating Disorders

    Eating disorders are present in our inpatient populations from childhood to adulthood, even when presenting for other issues. These disorders…

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  • Who’s Taking That Next Step?

    Data around the benefits of step down treatment have received a lot of attention as hospitals look for information to…

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  • A Tale of Two NPS Trends

    Once upon a time in a not so far away land, many Net Promoter Score kingdoms did rise and fall.…

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  • LEAVING AMA The Patient Perspective

    We sometimes think AMA patients leave in a hurry and don’t let us know about their experiences – but many…

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  • LEAVING AMA Building a Patient Profile

    AMA discharges are associated with poorer long term outcomes including higher rehospitalization rates. Knowing what makes a patient at risk…

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  • Substance of Choice Drives Time in Treatment

    Though substance use treatment is a key component of behavioral health care, patients receiving this care have a variety of…

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  • Kudos to Behavioral Healthcare Teams: Giving Credit Where Credit is Due

    Patients and healthcare workers alike have faced and continue to face a variety of challenges since the COVID-19 pandemic began.…

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  • On Your Mark? The Race to Patient Recommendation

    Net Promoter Score (NPS) is an indicator of patient perception of care receiving a lot of attention. Although NPS is…

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  • Adding Context to Your Patient Satisfaction Conversation

    Net Promoter Score (NPS) is one indicator of patient perception of care, but by itself falls short in helping facilities…

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  • Give your Net Promoter Score a Boost: Focus on Discharge Severity

    Net Promoter Score and its drivers continue to gain attention from MHO’s client hospitals. In this month’s Analytics in Action,…

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