Eating disorders are present in our inpatient populations from childhood to adulthood, even when presenting for other issues. These disorders are dangerous and difficult to treat, especially if they are overlooked. This month, MHO explores the profile of a patient with an eating disorder and their inpatient treatment experience.

Data around the benefits of step down treatment have received a lot of attention as hospitals look for information to share with patients in hopes of increasing participation. But what do data tell us about who hospitals are successfully driving to participate? In this month’s Analytics in Action, MHO explores…

Once upon a time in a not so far away land, many Net Promoter Score kingdoms did rise and fall. What was key to their rise? What ailed them as they fell? In this month’s Analytics in Action, MHO reads a tale as old as time to uncover what’s driving…

We sometimes think AMA patients leave in a hurry and don’t let us know about their experiences – but many of them do! In this month’s Analytics in Action, MHO builds on the AMA patient profile we built last month and investigates AMA patient satisfaction.

AMA discharges are associated with poorer long term outcomes including higher rehospitalization rates. Knowing what makes a patient at risk of discharging AMA is a first step in preventing such discharges. In this month’s Analytics in Action, MHO uncovers similarities and differences between patients who discharge AMA and those who

Though substance use treatment is a key component of behavioral health care, patients receiving this care have a variety of needs and experience care differently. This month, MHO’s Analytics in Action explores the role substance of choice plays in those patient experiences.

Patients and healthcare workers alike have faced and continue to face a variety of challenges since the COVID-19 pandemic began. In turbulent times, data can provide clarity, though. In this month’s Analytics in Action, MHO digs into what data say about the efficacy of care delivered by healthcare teams throughout

Net Promoter Score (NPS) is an indicator of patient perception of care receiving a lot of attention. Although NPS is derived from a single satisfaction item, patients respond to many other satisfaction items. In this month’s Analytics in Action, MHO examined those other satisfaction items to see what has patients

Net Promoter Score (NPS) is one indicator of patient perception of care, but by itself falls short in helping facilities to improve that perception. So what’s a facility to do? In this month’s Analytics in Action, we explore patient comments in two patient groups: those whose likelihood to recommend their