Analytics in Action

  • Race and Ethnicity in Behavioral Health

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    Equity and disparities of healthcare continue to receive a lot of attention, behavioral health included. Tracking patient and quality outcomes is a common feature of clinical practice and provides an opportunity to better understand how different groups of patients do while in treatment. In this month’s Analytics in Action, MHO…

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  • Linking Compliance & Satisfaction

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    With so many organizations focusing on achieving data compliance benchmarks, it’s easy to lose sight of why compliance matters. In this month’s Analytics in Action, MHO digs into the relationship between compliance and satisfaction & outcomes results, and what steps to take to give yours a boost.

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  • Shining a Light on Eating Disorders

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    Eating disorders are present in our inpatient populations from childhood to adulthood, even when presenting for other issues. These disorders are dangerous and difficult to treat, especially if they are overlooked. This month, MHO explores the profile of a patient with an eating disorder and their inpatient treatment experience.

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  • Who’s Taking That Next Step?

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    Data around the benefits of step down treatment have received a lot of attention as hospitals look for information to share with patients in hopes of increasing participation. But what do data tell us about who hospitals are successfully driving to participate? In this month’s Analytics in Action, MHO explores…

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  • A Tale of Two NPS Trends

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    Once upon a time in a not so far away land, many Net Promoter Score kingdoms did rise and fall. What was key to their rise? What ailed them as they fell? In this month’s Analytics in Action, MHO reads a tale as old as time to uncover what’s driving…

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  • LEAVING AMA The Patient Perspective

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    We sometimes think AMA patients leave in a hurry and don’t let us know about their experiences – but many of them do! In this month’s Analytics in Action, MHO builds on the AMA patient profile we built last month and investigates AMA patient satisfaction.

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  • LEAVING AMA Building a Patient Profile

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    AMA discharges are associated with poorer long term outcomes including higher rehospitalization rates. Knowing what makes a patient at risk of discharging AMA is a first step in preventing such discharges. In this month’s Analytics in Action, MHO uncovers similarities and differences between patients who discharge AMA and those who…

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  • Substance of Choice Drives Time in Treatment

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    Though substance use treatment is a key component of behavioral health care, patients receiving this care have a variety of needs and experience care differently. This month, MHO’s Analytics in Action explores the role substance of choice plays in those patient experiences.

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  • Kudos to Behavioral Healthcare Teams: Giving Credit Where Credit is Due

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    Patients and healthcare workers alike have faced and continue to face a variety of challenges since the COVID-19 pandemic began. In turbulent times, data can provide clarity, though. In this month’s Analytics in Action, MHO digs into what data say about the efficacy of care delivered by healthcare teams throughout…

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  • On Your Mark? The Race to Patient Recommendation

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    Net Promoter Score (NPS) is an indicator of patient perception of care receiving a lot of attention. Although NPS is derived from a single satisfaction item, patients respond to many other satisfaction items. In this month’s Analytics in Action, MHO examined those other satisfaction items to see what has patients…

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  • Adding Context to Your Patient Satisfaction Conversation

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    Net Promoter Score (NPS) is one indicator of patient perception of care, but by itself falls short in helping facilities to improve that perception. So what’s a facility to do? In this month’s Analytics in Action, we explore patient comments in two patient groups: those whose likelihood to recommend their…

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  • Give your Net Promoter Score a Boost: Focus on Discharge Severity

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    Net Promoter Score and its drivers continue to gain attention from MHO’s client hospitals. In this month’s Analytics in Action, we compared NPS across patients grouped by discharge severity. Results were impactful and suggest one way in which facilities may be able to boost their score.

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  • Can Admission Assessment Help Identify Restraint Risk?

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    Adult inpatients are twice as likely to experience a restraint vs. a seclusion. In this month’s Analytics in Action, MHO explores data around the impact these restraints have on patients, what those patients look like at admission, and how facilities can reduce restraints while upholding patient safety.

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  • Preventing Seclusions: Admission Predictors

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    Seclusions are a rare though not insignificant occurrence on adult inpatient units. What do we know about impacted patients? Can we predict which patients are more susceptible? What can facilities do to reduce seclusions while upholding patient safety? In this month’s Analytics in Action, MHO sheds light on answers to…

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  • The Fifth Patient

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    In an ideal world, ALL inpatients would show improvement on clinical outcomes assessments. As it turns out, MOST do improve. In this month’s Analytics in Action, MHO begins to explore differences in the inpatient population for those patients who do not show improvement.

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  • Mixed Signals in Adolescents

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    Stereotypes surrounding attitudes and behaviors of the general teen population run rampant. Left is right. Up is down. In this month’s Analytics in Action, MHO takes a look at the mixed signals adolescent patients are sending about their behavioral health treatment.

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  • The Dichotomy of Mental Health Needs in Older Americans

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    May is both Older Americans Month and National Mental Health Month. Older Americans are sometimes viewed as a single group in terms of mental health, but do data support this? In this month’s Analytics in Action, MHO investigates differences in “younger” and “older” older adults.

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  • Breaking Point: Suicidality in 2020

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    Unemployment, financial and health crises, and family and childcare strain were some of the unprecedented stressors faced by the average person in 2020. In this month’s Analytics in Action, MHO investigated the potential influence of these pressures on the rate of suicidality on 2020 adult inpatients.

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  • Traumatic Brain Injury Awareness

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    March is Traumatic Brain Injury (TBI) Awareness Month. In addition to the physical implications of TBI on a person, mental health is commonly impacted. In this month’s Analytics in Action, MHO dives into data to see how common these patients are in our facilities and what differentiates them from other…

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  • Off the Beaten Path: 2020’s Impact on Adult Inpatients

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    2020 was a doozy, with unprecedented challenges to delivering care to behavioral health patients in need. With 2020 now firmly in the rearview mirror, MHO took a look at what data tell us about how adult inpatients fared and what that means for 2021.

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  • ABCs NPS MHO_CQI

    The ABC’s of NPS

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    Net Promoter Score is quickly becoming a new buzz term in behavioral health. But what is it? What does it mean? How do facilities use it? In this month’s Analytics in Action, MHO shares what you need to know about this metric taking the behavioral health field by storm.

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  • Coping with Cravings

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    Substance use affects most adult inpatients. In this month’s Analytics in Action, MHO probes into the severity of cravings at admission and the impact different substances may have on those cravings.

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  • Fostering Independence

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    Self-efficacy is a key component of recovery and patients’ ability to tackle daily life. In this month’s Analytics in Action, MHO explores outcomes data for insights into how well behavioral health facilities are fostering a sense of self-efficacy and independence in inpatients.

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  • Outcomes Tool Selection

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    Picking the right clinical assessment outcomes tool to assist in treatment planning and monitoring program performance can be a challenge, especially when balancing the practical and ideal. Often in a push for efficiency, providers select a tool with a narrow diagnostic scope due to how quickly they can be completed.…

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