Autism and Patient SatisfactionRead more
An investigation of satisfaction in the unique population of children with Autism Spectrum Disorders.2
Child Inpatients and Satisfaction: Does patient vs caregiver completion of the satisfaction survey matter?Read more
Diving into child inpatients’ ability to complete satisfaction surveys in a meaningful way.
Do more treatment sessions lead to better outcomes in adult outpatients?Read more
An exploration of current evidence and utility of outcomes data in helping to inform an ideal, cost-effective number of treatment sessions in the outpatient setting.
Can young children reliably report their own behavioral problems?Read more
Allowing children under age 8 to rate their own problems would seem to give voice to their unique perspective on their own experiences. But can young children reliably report their own behavioral problems?
Clarifying Communication around Patient ImprovementDownloadRead more
Facilities use clinical outcomes to track how their programs help patients and compare to similar programs. But does “our patients improved” always mean the same thing? In this month’s Analytics in Action, MHO compares two methods of reporting program level patient progress.
The Struggle with PHP/IOP Outcomes ComplianceDownloadRead more
When a PHP/IOP patient chooses to stop attending treatment prior to discharge, their facility does not have the opportunity to capture the patient’s change on outcomes tools. This lost opportunity impacts the facility’s outcomes compliance. This month, MHO’s Analytics in Action dives into the impacts of a commonly requested data…
The Bullying Perception GapDownloadRead more
Bullying is linked to negative outcomes like dropping out of school, fighting, drug use, and domestic abuse for both the perpetrator and victim. In this month’s Analytics in Action, MHO explores bullying perceptions of young patient perpetrators and their informants.
Race and Ethnicity in Behavioral HealthDownloadRead more
Equity and disparities of healthcare continue to receive a lot of attention, behavioral health included. Tracking patient and quality outcomes is a common feature of clinical practice and provides an opportunity to better understand how different groups of patients do while in treatment. In this month’s Analytics in Action, MHO…
Linking Compliance & SatisfactionDownloadRead more
With so many organizations focusing on achieving data compliance benchmarks, it’s easy to lose sight of why compliance matters. In this month’s Analytics in Action, MHO digs into the relationship between compliance and satisfaction & outcomes results, and what steps to take to give yours a boost.
Shining a Light on Eating DisordersDownloadRead more
Eating disorders are present in our inpatient populations from childhood to adulthood, even when presenting for other issues. These disorders are dangerous and difficult to treat, especially if they are overlooked. This month, MHO explores the profile of a patient with an eating disorder and their inpatient treatment experience.
Who’s Taking That Next Step?DownloadRead more
Data around the benefits of step down treatment have received a lot of attention as hospitals look for information to share with patients in hopes of increasing participation. But what do data tell us about who hospitals are successfully driving to participate? In this month’s Analytics in Action, MHO explores…
A Tale of Two NPS TrendsDownloadRead more
Once upon a time in a not so far away land, many Net Promoter Score kingdoms did rise and fall. What was key to their rise? What ailed them as they fell? In this month’s Analytics in Action, MHO reads a tale as old as time to uncover what’s driving…
LEAVING AMA The Patient PerspectiveDownloadRead more
We sometimes think AMA patients leave in a hurry and don’t let us know about their experiences – but many of them do! In this month’s Analytics in Action, MHO builds on the AMA patient profile we built last month and investigates AMA patient satisfaction.
LEAVING AMA Building a Patient ProfileDownloadRead more
AMA discharges are associated with poorer long term outcomes including higher rehospitalization rates. Knowing what makes a patient at risk of discharging AMA is a first step in preventing such discharges. In this month’s Analytics in Action, MHO uncovers similarities and differences between patients who discharge AMA and those who…
Substance of Choice Drives Time in TreatmentDownloadRead more
Though substance use treatment is a key component of behavioral health care, patients receiving this care have a variety of needs and experience care differently. This month, MHO’s Analytics in Action explores the role substance of choice plays in those patient experiences.
Kudos to Behavioral Healthcare Teams: Giving Credit Where Credit is DueDownloadRead more
Patients and healthcare workers alike have faced and continue to face a variety of challenges since the COVID-19 pandemic began. In turbulent times, data can provide clarity, though. In this month’s Analytics in Action, MHO digs into what data say about the efficacy of care delivered by healthcare teams throughout…
On Your Mark? The Race to Patient RecommendationRead more
Net Promoter Score (NPS) is an indicator of patient perception of care receiving a lot of attention. Although NPS is derived from a single satisfaction item, patients respond to many other satisfaction items. In this month’s Analytics in Action, MHO examined those other satisfaction items to see what has patients…
Adding Context to Your Patient Satisfaction ConversationDownloadRead more
Net Promoter Score (NPS) is one indicator of patient perception of care, but by itself falls short in helping facilities to improve that perception. So what’s a facility to do? In this month’s Analytics in Action, we explore patient comments in two patient groups: those whose likelihood to recommend their…
Give your Net Promoter Score a Boost: Focus on Discharge SeverityRead more
Net Promoter Score and its drivers continue to gain attention from MHO’s client hospitals. In this month’s Analytics in Action, we compared NPS across patients grouped by discharge severity. Results were impactful and suggest one way in which facilities may be able to boost their score.
Can Admission Assessment Help Identify Restraint Risk?DownloadRead more
Adult inpatients are twice as likely to experience a restraint vs. a seclusion. In this month’s Analytics in Action, MHO explores data around the impact these restraints have on patients, what those patients look like at admission, and how facilities can reduce restraints while upholding patient safety.
Preventing Seclusions: Admission PredictorsDownloadRead more
Seclusions are a rare though not insignificant occurrence on adult inpatient units. What do we know about impacted patients? Can we predict which patients are more susceptible? What can facilities do to reduce seclusions while upholding patient safety? In this month’s Analytics in Action, MHO sheds light on answers to…
The Fifth PatientRead more
In an ideal world, ALL inpatients would show improvement on clinical outcomes assessments. As it turns out, MOST do improve. In this month’s Analytics in Action, MHO begins to explore differences in the inpatient population for those patients who do not show improvement.
Mixed Signals in AdolescentsDownloadRead more
Stereotypes surrounding attitudes and behaviors of the general teen population run rampant. Left is right. Up is down. In this month’s Analytics in Action, MHO takes a look at the mixed signals adolescent patients are sending about their behavioral health treatment.
The Dichotomy of Mental Health Needs in Older AmericansRead more
May is both Older Americans Month and National Mental Health Month. Older Americans are sometimes viewed as a single group in terms of mental health, but do data support this? In this month’s Analytics in Action, MHO investigates differences in “younger” and “older” older adults.