Net Promoter Score (NPS) is an indicator of patient perception of care receiving a lot of attention. Although NPS is…
Net Promoter Score (NPS) is one indicator of patient perception of care, but by itself falls short in helping facilities…
Net Promoter Score and its drivers continue to gain attention from MHO’s client hospitals. In this month’s Analytics in Action,…
Adult inpatients are twice as likely to experience a restraint vs. a seclusion. In this month’s Analytics in Action, MHO…
Seclusions are a rare though not insignificant occurrence on adult inpatient units. What do we know about impacted patients? Can…
In an ideal world, ALL inpatients would show improvement on clinical outcomes assessments. As it turns out, MOST do improve.…
Stereotypes surrounding attitudes and behaviors of the general teen population run rampant. Left is right. Up is down. In this…
May is both Older Americans Month and National Mental Health Month. Older Americans are sometimes viewed as a single group…
Unemployment, financial and health crises, and family and childcare strain were some of the unprecedented stressors faced by the average…
March is Traumatic Brain Injury (TBI) Awareness Month. In addition to the physical implications of TBI on a person, mental…
